Terms & Conditions
Welcome
1. Identification
Travelpro Products, Inc. is the seller of the products displayed on the Site. Travelpro Products, Inc. (from now on referred to as “Travelpro”, has its registered office at C/ Zurbano, 45, 1ª planta, 28010 Madrid, Spain. Our registration number is N4000502G.
Travelpro Products, Inc. other contact details are as follows: •Email: [email protected]
2. Accuracy of content
Travelpro uses its best efforts to keep the information on the Site updated. However, it is not possible to guarantee the complete absence of errors on the Site. The information and other material published on this Site may include inaccuracies or typographical errors. The weights, dimensions, and volumes of the products are approximate only. We have made reasonable efforts to ensure that product information is accurate and to display the colours of our products as accurately as possible. However, we cannot guarantee that your screen's display will accurately reflect the color of the product on delivery. It could be possible that you receive an upgraded or latest version of the same product with differences in the interior linen, different distribution, or TSA options, Changes are periodically made to the information on the Site without notice to you. Travelpro reserves the right to change the Site at any time, at its discretion. Travelpro does not warrant that the functions contained in the Site or any materials or content contained therein will be uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes it available is free of viruses or other harmful components. Travelpro shall not be liable for the use of the Site, including, without limitation, the content and any errors contained therein.
Cabin carry-on/hand luggage restrictions: while we make efforts to ensure that items listed as cabin carry-on/hand luggage meet current airline restrictions, we cannot be held responsible if an airline applies other check-in standards or if airlines or airports change their restrictions.
3. Prices
The price of the products you order is the price that is displayed on the site at the time you confirm your order and will be confirmed on the e-mail confirmation confirming receipt of your order.
All prices are in €, unless you choose one of the offered currencies in the menu above, inclusive of VAT (when applicable). Duties are not included until checkout. If you have a special discount code, you could place it at the last step of the ordering process. Then the extra discount will be applied on the final checkout step prior to submitting your order. Coupons and codes are not compatible with other discounts.
Please note that orders shipped to countries outside the European Customs Union (i.e.: Iceland, Liechtenstein, Switzerland, Norway) may be subject to local taxes, duties, and customs fees, which our courier partner may invoice separately upon delivery. For more details, visit our FAQs.
Minimum order quantity and shipping fees:
Free delivery for orders over £100 / €100 within the UK and EU free zone. For orders below, there will be a 30€ shipping fee. Additional shipping fees may apply for other regions, which will be calculated at checkout. Deliveries in Norway, Bosnia Herzegovina, Croatia, Cyprus, Finland, Iceland, Liechtenstein, Serbia and the Canary Islands (Spain) will have a 50€ shipping fee.
If an error is found in the price of the products you have ordered or in the delivery charge, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or canceling your order. If you cancel, we will refund or re-credit you for the sum that has been debited from your credit card for the products.
4. Online ordering
You can place an order if you are an adult aged 18 or over. The ordering process consists of the following steps:
- You add the products you want to purchase to your basket;
- You choose your delivery method;
- You enter the delivery address;
- You enter your billing address together with the payment information;
- You will be asked to accept the Terms and Conditions;
- Before you submit your order, you will be allowed to review your selection, and check the total price of your order, including the shipping charges.
After submitting your order, we will send you an e-mail confirming receipt of your order. At that time we charge the corresponding amount on your credit card, and all credit card information is processed by Stripe, which is responsible for acquiring payments.
As soon as the goods are shipped, you will receive a shipping confirmation email.
. All orders are subject to the availability of the products at the time of dispatch.
5. Payment
The payment modalities we accept are mentioned on our Site. Please refer to the Privacy Policy posted on the Site for further information regarding internet fraud and secure payment.
Travelpro retains title in the sold goods until we have received full payment of the price and shipping charges, and possible late payment interests and/or indemnities.
Credit Card
Payments are processed through Shopify Payments. Find out how they treat your data here, or read their Privacy Policy here.
PayPal
You will be redirected to PayPal website when you place an order with PayPal. You will then need to log in with your PayPal username and password there. If you have paid your order with Pay Pal and asked for a cancellation or refund, it will be processed through it once approved.
6. Sale contract
No sale contract will exist between you and Travelpro until Travelpro dispatches the products. All information on our Site is an invitation to treat only and is not an offer or unilateral contract. Your order represents a binding offer by you to purchase our products. The sale will only be binding once we have notified you by means of the Shipping Notification E-mail that the goods have been dispatched to you.
Travelpro reserves the right to refuse an order, for any reason, wholly or partially, and in any case in the following cases:
- If the product is not available;
- If your billing information is not correct or not verifiable;
- If your order is flagged up by the security systems as an unusual order or an order susceptible to fraud;
- If we have reason to believe you are under 18;
- If we have reason to believe you are a reseller;
- If there was an error in the price quote;
- If we could not deliver to the address provided by you;
- In the event of force majeure.
Through our site (eu.travelpro.com) the products are delivered to the following countries: Austria, Bosnia y Herzegovina, Belgium, Bulgaria, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Great Britain (except for the Isle of Man or the Channel Islands), Greece, Croatia, Hungary, Ireland, Iceland, Italy, Liechtenstein, Lithuania, Luxembourg, Letonia, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Sweden, Slovenia and Slovakia.
7. Delivery
We will use all reasonable efforts to deliver the products ordered within the timescales indicated on the individual order confirmation to the User. Such timescales are not guaranteed delivery times and should not be relied upon. Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.
All goods will be dispatched from Travelpro warehouses. The average delivery time is 2 to 5 working days, although it may extend depending on the desired shipping address.
f your product is not delivered within the specified timescale, please contact us here. You may then treat the sale contract as at an end and request a full refund for the relevant products as your only remedy. You may also specify a new delivery period that is appropriate in the circumstances and require Travelpro to deliver the products before the end of that period; and then, if Travelpro does not deliver in that extended period you may treat the sale contract as at an end and request a full refund for the relevant products.
We only ship via a professional courier. We always require someone to sign off for delivery. You accept that a delivery is signed off for by a person other than the User, provided that such person is present at the indicated address and an adult of 18 years or over. If there is no one present at the time of delivery, you will be asked to contact our courier service to arrange an alternative delivery date.
8. Defective product or wrong delivery
You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please follow the returns procedure described here, but for faulty goods or goods being returned due to our error, we will also refund any cost incurred in returning the item. Subject to availability, we will send you a new Shipping Notification E-mail and we will automatically and immediately ship to you the correct replacement product at our own costs.
9. Return form
Please follow the procedure described here if you are to return any products as a result of incorrect products being delivered or in any other circumstances that Travelpro agrees with you for a return to be made.
Only goods purchased online on the Site can be returned. As for any other returns, we advise you to contact the store where you have purchased the goods.
10. Distance selling - Right of retraction/ cancelation
Right to cancel
You have the right to retract/cancel the sale contract within 14 days without giving any reason.
The retraction/cancellation period will expire:
- after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products.
- in the case of a sales contract relating to multiple products ordered by you in one order and delivered separately, after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the products.
To exercise the right of retraction/cancellation, you must inform us of your decision to cancel this contract by using the return form. We will communicate to you an acknowledgement of receipt of such cancellation.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you retract/cancel from the sale contract, we will reimburse you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We will collect the goods in the manner described in the Return Form, and bear the costs related to it. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. You should not yourself send back the goods in a manner other than outlined in forth in the Return Form; if you may do so anyhow, you are doing so at your own cost and responsibility.
11. Limitation of liability
We use reasonable commercial efforts to keep the site uninterrupted and error-free. We also endeavor to protect the site against computer viruses and other ‘malware’. Taking into account the nature of these dangers and the internet, it is your responsibility to take the necessary precautions and measures to protect your computer and system, as your use of the site and the information thereon occurs exclusively at your own risk.
We cannot be held responsible for the use or the inability to use the site, the site’s content or any link to another website, or the performance of the products purchased on the site. To the maximum extent permitted by law, we shall not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any (business) loss (including loss of profits, time, revenue, data), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the site.
Our entire liability in connection with the sale contract will not exceed the purchase price of the products in question.
These terms and conditions do not affect your statutory rights.
12. Warranty
See warranty conditions described here.
13. Questions, complaints, comments or service contact
If you have any questions, or if you have technical problems in accessing the information on our Site, please contact Customer Service here
14. Use limitations and intellectual property rights
All brand names, product names and titles used on the Site are trademarks or trade names of Travelpro or third-party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks or trade names as they may constitute an infringement of the holders' rights. All Site design, texts, documents, movies and other services and the selection and arrangement thereof, and all other material on this Site are protected by copyright of Travelpro or its suppliers. You are only allowed to electronically copy and print portions of the Site to the extent this is necessary for the purpose of placing an order, or for using the Site as a shopping resource. You are not allowed to make any other use of the information and materials on the Site, including reproduction for purposes other than those noted above, modification, distribution, or (re)publication. Should you wish to use materials and information from this Site, you need to obtain Travelpro's prior written consent.
15. Use of information and suggestions by you regarding this site
In the event you provide to Travelpro or post any material, information, suggestions or comments on or through the Site about the Site, the way in which Travelpro conducts its business, or the operation of the Site, Travelpro reserves the right to use such material, information, suggestions or comments in its discretion, with no compensation or credit to you. You hereby grant Travelpro a non-exclusive, perpetual, worldwide, royalty-free license to utilize and publish such information and material, in whole or in part. However, use by Travelpro of information by which you may be identified (such as your name, address, social security number and telephone number), will be governed by the Site's Privacy Policy , discussed below.
16. Use of your suggestions to Travelpro regarding new products, features or processes
(a) A submission will not in any way establish a confidential relationship nor will it place Travelpro in the position of receiving a submission in trust and Travelpro shall not be obligated and makes no commitment to treat or maintain confidential such submissions.
(b) Travelpro shall have the right to retain any material submitted to it, to make copies thereof and to retain the same in its files.
(c) No obligation is assumed by Travelpro or may be implied by the receipt or examination of the submission unless or until a formal written agreement is signed by Travelpro and by you, and then Travelpro's obligations shall be only as expressed in that written agreement.
17. Privacy Policy
We consider your privacy very important and we want to be sure you are aware of and agree with the way in which we may use your personal information. You can find our Privacy Policy here. By placing an order on the Site you consent to the collection, use and transfer of your personal data under the terms of the Privacy Policy.
18. Governing law
Any dispute regarding the validity, the interpretation and/or the execution of the Terms and Conditions are solely governed by the laws of Spain and the Spanish courts, without prejudice to the right of a consumer to bring a dispute before the court that is competent on the basis of mandatory legal provisions. The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. If you are a consumer and have your habitual residence in the EU, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence. The User agrees that in the event of a dispute with respect to the use of the Site, electronic evidence (e.g. e-mails, back-ups, etc.) can be used as valid evidence.
If any of the Terms and Conditions may be declared null and void or not applicable, the other terms and conditions will remain valid, and the portion declared null and void will remain applicable within the boundaries set by law.
19. Entire agreement
These Terms and Conditions supersede all prior terms applied to the User.
For any questions, remarks or technical issues with respect to this Site, please contact us.
These terms and conditions were last updated on 06/09/2024.