Average 3 up to 5 working days, depending on where you live. For the UK deliveries usually take 5 to 7 working days.
We work with DPD delivery services. All goods will be dispatched from Travelpro warehouses in The Netherlands.
If your product is not delivered within the specified timescale, please contact us here
Have more questions? Submit a request
You will receive an email with a tracking number and a link. Please use that information to track the delivery status of your order.
Have more questions? Submit a request
100% Satisfaction Guarantee
We accept exchanges or returns within 14 days of receipt.
Requirements
Luggage and accessories must be in new, unused condition with the original packaging, authentic labels, user instructions, guarantee leaflet, and other hangtags and wrappings. If goods returned under your right of retraction are not in a re-sellable condition, we will not accept your return.
Return Instructions
1. Ensure the items that you wish to return meet the requirements listed directly above based on your product(s).
2. Complete all requested details in this return form. When you arrive at the “I have a question” section please select "I´d like to make a return”.
3. You will be asked to upload a picture to demonstrate the product, hangtags, and product labels are in perfect condition.
4. Travelpro will review the form and approve or reject the return request. We will only approve unused items, with authentic labels, use instructions, guarantee leaflets, and other hangtags and wrappings.
5. If approved, you will receive an email with a return label (DPD return form).
6. Please print the return label and place it in the original cardboard box where you receive your luggage.
7. If have thrown it away, put it in a box of the same size. DPD will not pick up any return that is not properly packed.
8. DPD will pick it up in the next 10 days.
9. In the event all return requirements have not been respected, we will advise you by email of the reasons why we cannot approve your return within 14 days.
10. If approved, please note that refunds typically take 12 - 15 business days to process from the day they are shipped back to our warehouse.
Other links
· If you need help or have questions about a return, please, contact us.
· If you have a warranty issue, please see our warranty page, here.
Right of withdrawal.
From the moment you receive the product, you have 14 calendar days to return it at no cost, proceeding to the refund of what was paid by the client.
Who is Covered by this Warranty
Travelpro® offers you a commercial warranty that extends the legal guarantee of 2 years in the products foreseen by the EU regulations of consumers and users.
This warranty is intended to cover the original purchaser or gift recipient of this Travelpro® luggage in the EU territory. This warranty and any corresponding implied warranties are valid for a 5-year total period after the original purchaser or gift recipient acquired/received the product in the first place. Proof of Purchase is required to confirm the applicability of this warranty. Please retain the original receipt or register your product (recommended) at https://global.travelpro.com/reg to act as your Proof of Purchase.
The Travelpro® 5-Year Warranty only applies to consumers; it means, the natural or legal person acting outside of a business or professional activity.
What is Covered by this Warranty
This warranty covers defects in materials and workmanship that negatively impact the functional performance of the product, including:
• Wheels
• Zippers
• Extension handles
• Carrying handles
What is Not Covered by this Warranty
This warranty does not cover:
• Abrasions, modifications to the luggage, scratches, dents, or stains that do not impair the functional performance of the product.
• Normal wear and tear.
• Damage from abuse, mishandling or accidents, or damage caused by an airline, train service, cruise ship, or other common carriers.
• Incidental or consequential damage, including loss of contents, loss of use or time, or similar expenses beyond the control of Travelpro.
• Any damages related to the use of the luggage in an illegal manner or from other damages resulting from unauthorized repairs of the product.
How to Make a Claim
If you have a problem with the functional performance of your luggage during the first two years guarantee, as a result of a defect in materials or workmanship, we will repair your bag (or replace it with a product of comparable value, if in our sole discretion repair is not feasible) at our expense, including the return costs to any such Service Center.
However, during the additional 3 years warranty, if you have the same defect in materials or workmanship, we will repair your bag (or replace it with a product of comparable value, if in our sole discretion repair is not feasible) but you will be responsible for all costs of getting the product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes (return costs).
The repair service is provided by our partners. In order to arrange a repair please send your request to the following contact details depending on your country of residence:
Continental Europe
Dolfi1920
Email: travelpro@dolfi1920.de
Phone number: +49 6107 68410-21 / 36
United Kingdom
K2 Global Ltd.*
Address: Unit A, Boyn Valley Industrial Estate, Boyn Valley Road, Maidenhead. SL6 4EJ.
Email: repairs@k2global.co.uk
Phone number: 01628 591182.
*K2 Global Limited is the authorized repair center for warranty / out-of-warranty repairs in the UK.
Make sure you have the necessary information available including proof of purchase (receipt or invoice with the model number, location, and date of purchase).
During the first 2 legal guarantee years:
- If the luggage must be replaced, the consumer can claim legal guarantee rights for 2 more years.
- In the case of a repair, the legal guarantee is only extended with regard to the repaired or exchanged parts.
During the 3 additional commercial warranty years:
- If the luggage must be replaced or repaired, the legal commercial warranty will be suspended during the time of repair or replacement, and the warranty period will continue until the 3 years are finished.
Damage caused by the airlines
Please scrutinize your luggage for damage before leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled.
Damage caused by the airline is the airline's responsibility and must be claimed to the airline at the time damage occurs.
By not following this procedure, you risk that the damage will not be covered under airline policy or Travelpro's warranty. If you are dissatisfied after making your baggage claim to the airline, please visit this site for further information:
https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm
Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 established common rules on compensation and assistance to passengers in the event of denied boarding and cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91 (Text with EEA relevance).
Product TSA locks
Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the product or its contents, breakage, or entry by airline or airport personnel or governmental authorities. Inspect your product immediately after handling by anyone other than you.
Country Rights
This Travelpro® 5-Year Warranty gives you the legal rights according to the Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees, in all the EU countries, including the specific regulation of the country of the seller of the product, in this case, Germany.
Right of withdrawal.
From the moment you receive the product, you have 14 calendar days to return it at no cost, proceeding to the refund of what was paid by the client.
Who is Covered by this Warranty
Travelpro® offers you a commercial warranty that extends the legal guarantee of 2 years in the products foreseen by the EU regulations of consumers and users.
This warranty is intended to cover the original purchaser or gift recipient of this Travelpro® luggage in the EU territory. This warranty and any corresponding implied warranties are valid for a 10-year total period after the original purchaser or gift recipient acquired/received the product in the first place. Proof of Purchase is required to confirm the applicability of this warranty. Please retain the original receipt or register your product (recommended) at https://global.travelpro.com/reg to act as your Proof of Purchase.
The Travelpro® 10-Year Warranty only applies to consumers; it means, the natural or legal person acting outside of a business or professional activity.
What is Covered by this Warranty
This warranty covers defects in materials and workmanship that negatively impact the functional performance of the product, including:
• Wheels
• Zippers
• Extension handles
• Carrying handles
What is Not Covered by this Warranty
This warranty does not cover:
• Abrasions, modifications to the luggage, scratches, dents, or stains that do not impair the functional performance of the product.
• Normal wear and tear.
• Damage from abuse, mishandling or accidents, or damage caused by an airline, train service, cruise ship, or other common carriers.
• Incidental or consequential damage, including loss of contents, loss of use or time, or similar expenses beyond the control of Travelpro.
• Any damages related to the use of the luggage in an illegal manner or from other damages resulting from unauthorized repairs of the product.
How to Make a Claim
If you have a problem with the functional performance of your luggage during the first two years guarantee, as a result of a defect in materials or workmanship, we will repair your bag (or replace it with a product of comparable value, if in our sole discretion repair is not feasible) at our expense, including the return costs to any such Service Center.
However, during the additional 8 years warranty, if you have the same defect in materials or workmanship, we will repair your bag (or replace it with a product of comparable value, if in our sole discretion repair is not feasible) but you will be responsible for all costs of getting the product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes (return costs).
The repair service is provided by our partners. In order to arrange a repair please send your request to the following contact details depending on your country of residence:
Continental Europe
Dolfi1920
Email: travelpro@dolfi1920.de
Phone number: +49 6107 68410-21 / 36
United Kingdom
K2 Global Ltd.*
Address: Unit A, Boyn Valley Industrial Estate, Boyn Valley Road, Maidenhead. SL6 4EJ.
Email: repairs@k2global.co.uk
Phone number: 01628 591182.
*K2 Global Limited is the authorized repair center for warranty / out-of-warranty repairs in the UK.
Make sure you have the necessary information available including proof of purchase (receipt or invoice with the model number, location, and date of purchase).
During the first 2 legal guarantee years:
- If the luggage must be replaced, the consumer can claim legal guarantee rights for 2 more years.
- In the case of a repair, the legal guarantee is only extended with regard to the repaired or exchanged parts.
During the 8 additional commercial warranty years:
- If the luggage must be replaced or repaired, the legal commercial warranty will be suspended during the time of repair or replacement, and the warranty period will continue until the 8 years are finished.
Damage caused by the airlines
Please scrutinize your luggage for damage before leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled.
Damage caused by the airline is the airline's responsibility and must be claimed to the airline at the time damage occurs.
By not following this procedure, you risk that the damage will not be covered under airline policy or Travelpro's warranty. If you are dissatisfied after making your baggage claim to the airline, please visit this site for further information:
https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm
Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 established common rules on compensation and assistance to passengers in the event of denied boarding and cancellation or long delay of flights and repealing Regulation (EEC) No 295/91 (Text with EEA relevance).
Product TSA locks
Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the product or its contents, breakage, or entry by airline or airport personnel or governmental authorities. Inspect your product immediately after handling by anyone other than you.
Country Rights
This Travelpro® 10-Year Warranty gives you the legal rights according to the Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees, in all the EU countries, including the specific regulation of the country of the seller of the product, in this case, Germany.
The repairment service is provided by our partners.In order to arrange a repair please send your request to the following contact details depending on your country of residence:
Continental Europe
Dolfi1920
Email: travelpro@dolfi1920.de
Phone number: +49 6107 68410-21 / 36
United Kingdom
K2 Global Ltd.*
Address: Unit A, Boyn Valley Industrial Estate, Boyn Valley Road, Maidenhead. SL6 4EJ.
Website: www.fixmybag.com
Email: repairs@k2global.co.uk
*K2 Global Limited are the authorised repair centre for warranty / out of warranty repairs for the UK.
We are delighted to welcome you to the Travelpro European website (hereinafter referred to as the "Site"), the official online store for the brand Travelpro in Europe. We ask you to take the time to read these terms and conditions carefully (hereafter ‘Terms and Conditions’). Unless stated otherwise herein, the relationship between Travelpro and its Users is exclusively governed by these Terms and Conditions that are deemed read and accepted by the User. If you do not agree to these terms and conditions in their entirety, please do not use the Site.
From time to time, when you use particular services or purchase products on this Site, you may receive additional guidelines, rules, and policies applicable to such services and products, all of which are hereby incorporated by reference and will apply to your use of the Site.
Travelpro may from time to time amend the Terms and Conditions by posting such change at the Site. Use by you after such change has been posted shall constitute acceptance of such changed terms.
Travelpro Products, Inc. is the seller of the products displayed on the Site. Travelpro Products, Inc. (hereinafter referred to as “Travelpro”, has its registered office at C/ Zurbano, 45, 1ª planta, 28010 Madrid, Spain. Our registration number is N4000502G.
Travelpro Products, Inc. other contact details are as follows: •Email: eucustomerservice@travelpro.com
Travelpro uses its best efforts to keep the information on the Site updated. However, it is not possible to guarantee the complete absence of errors on the Site. The information and other material published on this Site may include inaccuracies or typographical errors. The weights, dimensions, and volumes of the products are approximate only. We have made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colors of our products. However, we cannot guarantee that your screen's display will accurately reflect the color of the product on delivery. Changes are periodically made to the information on the Site without notice to you. Travelpro reserves the right to change the Site at any time, at its discretion. Travelpro does not warrant that the functions contained in the Site or any materials or content contained therein will be uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes it available is free of viruses or other harmful components. Travelpro shall not be liable for the use of the Site, including, without limitation, the content and any errors contained therein.
Cabin carry-on/hand luggage restrictions: while we make efforts to ensure that items listed as cabin carry-on/hand luggage meet current airline restrictions, we cannot be held responsible if an airline applies other check-in standards or if airlines or airports change their restrictions.
The price of the products you order is the price that is displayed on the site at the time you confirm your order and will be confirmed on the e-mail confirmation confirming receipt of your order.
All prices are in €, unless you choose one of the offered currencies in the menu above, inclusive of VAT (when applicable).
Custom duties, local VAT , and other fees will be charged to the buyer for deliveries outside the European Customs Union (i.e.: Iceland, Liechtenstein, United Kingdom, Switzerland, Norway). Please expect an invoice from our parcel partner.
DPD UK (Our Logistics Provider) charges £ 5 administration costs (excluding VAT) for a DAP NP parcel; £ 135, which the recipient must pay. The recipient will receive a request for payment from DPD UK via email and text message, with a secure payment link.
If an error is found in the price of the products you have ordered or in the delivery charge, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or canceling your order. If you cancel, we will refund or re-credit you for the sum that has been debited from your credit card for the products.
You can place an order if you are an adult aged 18 or over. The ordering process consists of the following steps:
· You add the products you want to purchase to your basket;
· You choose your delivery method;
· You enter the delivery address;
· You enter your billing address together with the payment information;
· You will be asked to accept the Terms and Conditions;
· Before you submit your order, you will be given the opportunity to review your selection, and check the total price of your order including the shipping charges.
After submitting your order we will send you an e-mail confirming receipt of your order. At that time we charge the corresponding amount on your credit card, and all credit card information is processed by Stripe which is responsible for acquiring payments.
As soon as the goods are shipped, you will receive a notification (the "Shipping Notification E-mail"). All orders are subject to the availability of the products at the time of dispatch.
The payment modalities we accept are mentioned on our Site. Payment must be made in €. Please refer to the Privacy Policy posted on the Site for further information regarding internet fraud and secure payment.
Travelpro retains title in the sold goods until we have received full payment of the price and shipping charges, and possible late payment interests and/or indemnities.
Credit Card
Payments are processed through Shopify Payments. Find out how they treat your data here, or read their Privacy Policy here.
PayPal
When you place an order with PayPal you will be redirected to the PayPal website. There you will then need to log in with your PayPal username and password.
No sale contract will exist between you and Travelpro until Travelpro dispatches the products. All information on our Site is an invitation to treat only and is not an offer or unilateral contract. Your order represents a binding offer by you to purchase our products. The sale will only be binding once we have notified you by means of the Shipping Notification E-mail that the goods have been dispatched to you.
Travelpro reserves the right to refuse an order, for any reason, wholly or partially, and in any case in the following cases:
· If the product is not available;
· If your billing information is not correct or not verifiable;
· If your order is flagged up by the security systems as an unusual order or an order susceptible to fraud;
· If we have reason to believe you are under 18;
· If we have reason to believe you are a reseller;
· If there was an error in the price quote;
· If we could not deliver to the address provided by you;
· In the event of force majeure.
· We deliver from Monday till Friday, except for bank holidays.
· Through our Site (eu.Travelpro.com) the products are delivered to the following countries.
Austria, Bosnia y Herzegovina, Belgium, Bulgaria, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Great Britain (except for the Isle of Man or the Channel Islands), Greece, Croatia, Hungary, Ireland, Iceland, Italy, Liechtenstein, Lithuania, Luxembourg, Letonia, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Sweden, Slovenia and Slovakia.We will use all reasonable efforts to deliver the
products ordered within the timescales indicated on the individual order
confirmation to the User. Such timescales are not guaranteed delivery times and
should not be relied upon. Erroneously communicated addresses are the
responsibility of the User and may lead to extra charges that will be recovered
from the User.
All goods will be dispatched from Travelpro warehouses.
Average 5 days, and up to 10 days depending where you live. If your product is not delivered within the specified timescale, please contact
us here. You may then treat the sale
contract as at an end and request a full refund for the relevant products as
your only remedy. You may also specify a new delivery period that is
appropriate in the circumstances and require Travelpro to deliver the products
before the end of that period; and then, if Travelpro does not deliver in that
extended period you may treat the sale contract as at an end and request a full
refund for the relevant products.
We only ship via a professional courier. We always
require someone to sign off for delivery. You accept that a delivery is signed
off for by a person other than the User, provided that such person is present
at the indicated address and an adult of 18 years or over. If there is no one
present at the time of delivery, you will be asked to contact our courier
service to arrange an alternative delivery date.
You must check whether your shipment is correct upon
delivery. If there are discrepancies or problems with your order, please follow
the returns procedure described here, but for faulty goods or goods
being returned due to our error we will also refund any cost incurred in
returning the item. Subject to availability, we will send you a new Shipping
Notification E-mail and we will automatically and immediately ship to you at
our own costs the correct replacement product.
Please follow the procedure described here if you are to return any products as a result of incorrect products being delivered or in any other circumstances that Travelpro agrees with you for a return to be made.
Only goods purchased online on the Site can be returned. As for any other returns, we advise you to contact the store where you have purchased the goods.
Right to cancel
You have the right to retract/cancel from the sale contract within 14 days without giving any reason.
The retraction/cancellation period will expire:
1. after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products;
2. in the case of a sales contract relating to multiple products ordered by you in one order and delivered separately, after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the products.
To exercise the right of retraction/cancellation, you must inform us of your decision to cancel this contract by using the return form. We will communicate to you an acknowledgement of receipt of such a cancellation.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you retract/cancel from the sale contract, we will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We will collect the goods in the manner described in the Return Form, and bear the costs related to it. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristic, and functioning of the goods. You should not yourself send back the goods in a manner other than set forth in the Return Form; if you may do so anyhow, you are doing so at your own cost and responsibility.
We use reasonable commercial efforts to keep the site uninterrupted and error-free. We also endeavor to protect the site against computer viruses and other ‘malware’. Taking into account the nature of these dangers and the internet, it is your responsibility to take the necessary precautions and measures to protect your computer and system, as your use of the site and the information thereon occurs exclusively at your own risk.
We cannot be held responsible for the use or the inability to use the site, the site’s content or any link to another website, or the performance of the products purchased on the site. To the maximum extent permitted by law, we shall not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any (business) loss (including loss of profits, time, revenue, data), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the site.
Our entire liability in connection with the sale contract will not exceed the purchase price of the products in question.
These terms and conditions do not affect your statutory rights.
See warranty conditions described here.
If you have any questions, or if you have technical problems in accessing the information on our Site, please contact: eucustomerservice@travelpro.com
All brand names, product names and titles used on the Site are trademarks or trade names of Travelpro or third-party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks or trade names as they may constitute an infringement of the holders' rights. All Site design, texts, documents, movies and other services and the selection and arrangement thereof, and all other material on this Site are protected by copyright of Travelpro or its suppliers. You are only allowed to electronically copy and print portions of the Site to the extent this is necessary for the purpose of placing an order, or for using the Site as a shopping resource. You are not allowed to make any other use of the information and materials on the Site, including reproduction for purposes other than those noted above, modification, distribution, or (re)publication. Should you wish to use materials and information from this Site, you need to obtain Travelpro's prior written consent.
In the event you provide to Travelpro or post any material, information, suggestions or comments on or through the Site about the Site, the way in which Travelpro conducts its business, or the operation of the Site, Travelpro reserves the right to use such material, information, suggestions or comments in its discretion, with no compensation or credit to you. You hereby grant Travelpro a non-exclusive, perpetual, worldwide, royalty-free license to utilize and publish such information and material, in whole or in part. However, use by Travelpro of information by which you may be identified (such as your name, address, social security number and telephone number), will be governed by the Site's Privacy Policy , discussed below.
(a) A submission will not in any way establish a confidential relationship nor will it place Travelpro in the position of receiving a submission in trust and Travelpro shall not be obligated and makes no commitment to treat or maintain confidential such submissions.
(b) Travelpro shall have the right to retain any material submitted to it, to make copies thereof and to retain the same in its files.
(c) No obligation is assumed by Travelpro or may be implied by the receipt or examination of the submission unless or until a formal written agreement is signed by Travelpro and by you, and then Travelpro's obligations shall be only as expressed in that written agreement.
We consider your privacy very important and we want to be sure you are aware of and agree with the way in which we may use your personal information. You can find our Privacy Policy here. By placing an order on the Site you consent to the collection, use and transfer of your personal data under the terms of the Privacy Policy.
Any dispute regarding the validity, the interpretation and/or the execution of the Terms and Conditions are solely governed by the laws of Spain and the Spanish courts, without prejudice to the right of a consumer to bring a dispute before the court that is competent on the basis of mandatory legal provisions. The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. If you are a consumer and have your habitual residence in the EU, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence. The User agrees that in the event of a dispute with respect to the use of the Site, electronic evidence (e.g. e-mails, back-ups, etc.) can be used as valid evidence.
If any of the Terms and Conditions may be declared null and void or not applicable, the other terms and conditions will remain valid and the portion declared null and void will remain applicable within the boundaries set by law.
These Terms and Conditions supersede all prior terms applied to the User.
For any questions, remarks or technical issues with respect to this Site, please contact us.
These terms and conditions were last updated on 07/04/2020.
We can refund VAT on items sold by Travelpro Products Inc. on this website and sent to BFPO and FCO addresses, as long as the destination address is located outside of the UK.
A list of valid BFPO's can be accessed through the following link:
https://www.gov.uk/government/publications/british-forces-post-office-locations
Information you give us (submitted information):
- This includes information that you provide to us: a. when you call us; b. by filling in forms and submitting them to us; c. by e-mail; or d. when you register to use our services, subscribe to any one of our services, through surveys, or by requesting further services.
- The information you give us may include:
a. your name, address, e-mail address, age, postal address (including billing and shipping address), personal description and photograph, username, password and other registration information, your phone number, IP address, browser or device information; or
b. information you submit in order to make an order and/or inquiry.
c. data relating to the products purchased (date of purchase, type, control number)
- If you contact us, whether through our services, the Website or otherwise we may keep a record of that correspondence.
We ask that you do not submit, or disclose, any Sensitive Information to us through the Sites or in any other way.
“Sensitive Information" means Personal Data relating to sensitive issues such as racial or ethnic origin, political opinions, religion or other beliefs, health or medical condition, criminal record, union membership, and sexual orientation.
Each time you visit our Website or
use our services we may collect the following information:
-
Details of
your use and your visits to our ("Log Information").
-
Your contact
details such us your e-mail address, forename and surname ("Contact
Details Information").
-
Information
we receive from other sources ("Third Party Information"). We are
working closely with third parties (including payment and delivery services,
advertising networks, analytics providers, search information providers).
-
You might
give us permission to access some information about you when using some social
media sites.
-
Through
cookies.
We will only
use your personal information in line with the purposes for which you provided
it to us (or for compatible purposes), in line with your stated preferences and
with your reasonable expectations.
Travelpro
collects your data so that we can:
-
Process and
track your order, manage your account.
-
Email you
with special offers or newsletter.
-
Personalize
services.
-
Remember your
preferences about how you would like us to use your personal data and interact
with you.
-
Deal with
your enquiries and requests, including contacting you where necessary and
providing you with information you ask from us.
-
Manage
after-sales service.
-
Measurement
of quality, satisfaction and visits.
-
Manage your
rights as a data subject to: information; access your own personal data;
correct personal data; erase personal data, also known as the right to be
forgotten; restrict data processing; object to data processing; receive a copy
of your personal data or transfer your personal data to another data
controller; not be subject to automated decision-making.
-
Notify you of
a data security breach.
-
Conduct
statistical analyses, reporting and drafting analysis reports.
-
Carry
out our obligations arising from any contracts entered into between you and us.
-
Notify you
occasionally about important changes or developments to our services, or to the
Website.
-
Improve and
develop our services, or the Website.
-
Ensure that
content from our Website is presented in the most effective manner for you and
for your computer or mobile device.
-
Compliance with our legal obligations.
Our store is hosted on Shopify Inc. They provide us with the online
e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general
Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
We will keep your data for as long as:
a. you have consented to it; or
b. it is necessary for us to provide you with our services or to comply with our obligations under applicable law (such us tax and accounting rules), this Privacy Policy, or our Terms.
c. is required in respect to the purposes for which such information was provided to us, including where you have given us permission to use it to contact you in the future for marketing purposes.
Please note that our online and e-mail
advertising service providers may use pixel tags, web beacons, clear GIFs or
other similar technologies in connection with the Sites to help manage our
online and e-mail advertising campaigns and to enhance the effectiveness of
those campaigns. For example, if a vendor has placed a unique cookie on your
computer, the vendor may use pixel tags, web beacons, clear GIFs or other
similar technologies to recognize the cookie during your visit to the Sites and
to learn which of our online advertisements may have caused you to access our
Sites, and the vendor may provide us with other information for our use. Please
note that we may link that other information provided to us by our providers
with Personal Information that we have previously collected about you.
We may use third-party advertising companies to
display ads on our Sites. These companies may use information (not including
your name, address, email address or telephone number) about your visits to the
Sites in order to provide advertisements about goods and services of interest
to you.
Travelpro Products Inc. would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access your own personal data: you have the right to request Travelpro for copies of your personal data.
- The right to rectification: you have the right to request that Travelpro correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
- The right to erasure personal data and the right to be forgotten: you have the right to request Travelpro erase your personal data, under certain conditions.
If you wish to exercise any of these rights, you can do so here.
Also, you can contact us at eudpo@travelpro.com .
In order to make our Website easier
to use and navigate, we sometimes place small data files on your computer or
mobile device. These are known as cookies.
You can read Travelpro´s CookiePolicy here to know the cookies we use and how you can manage your cookie
preferences.
For e-commerce related activities, Travelpro Poducts, Inc., C/ Zurbano 45, 1ª planta, 28010 Madrid, Spain, is the company responsible for the collection, use and disclosure of your Personal Information under this Privacy Policy.
If you have any further questions about our Privacy Policy, please contact us by sending an email to eudpo@travelpro.com.
To lodge a complaint with a data protection authority for your country or region, or where any alleged infringement of applicable data protection law occurs. http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.