Right of withdrawal.
From the moment you receive the product, you have 14 calendar days to
return it at no cost, proceeding to the refund of what was paid by the client.
Who is Covered by this Warranty
Travelpro® offers you a
commercial warranty that extends the legal guarantee of 2 years in the products
foreseen by the EU regulations of consumers and users.
This warranty is intended to
cover the original purchaser or gift recipient of this Travelpro® luggage in the
EU territory. This warranty and any corresponding implied warranties are valid
for a 5-year total period after the original purchaser or gift recipient
acquired/received the product in the first place. Proof of Purchase is required
to confirm the applicability of this warranty. Please retain the original
receipt or register your product (recommended) at https://global.travelpro.com/reg to act as
your Proof of Purchase.
The Travelpro® 5-Year Warranty
only applies to consumers; it means, the natural or legal person acting outside
of a business or professional activity.
What is Covered by this Warranty
This warranty covers
defects in materials and workmanship that negatively impact the functional performance
of the product, including:
• Extension handles
• Carrying handles
What is Not Covered by this Warranty
This warranty does not
Abrasions, modifications to the luggage, scratches, dents, or stains
that do not impair the functional performance of the product.
Normal wear and tear.
Damage from abuse, mishandling or accidents, or damage caused by an
airline, train service, cruise ship, or other common carriers.
Incidental or consequential damage, including loss of contents, loss of
use or time, or similar expenses beyond the control of Travelpro.
Any damages related to the use of the luggage in an illegal manner or
from other damages resulting from unauthorized repairs of the product.
How to Make a Claim
If you have a problem
with the functional performance of your luggage during the first two years
guarantee, as a result of a defect in materials or workmanship, we will repair
your bag (or replace it with a product of comparable value, if in our sole
discretion repair is not feasible) at our expense, including the return costs
to any such Service Center.
However, during the
additional 3 years warranty, if you have the same defect in materials or
workmanship, we will repair your bag (or replace it with a product of
comparable value, if in our sole discretion repair is not feasible) but you
will be responsible for all costs of getting the product to any such Service
Center including, but not limited to, the cost of packaging, shipping and
applicable taxes (return costs).
The repair service is provided by our partners. In order to arrange a repair please send your request to the following contact details depending on your country of residence:
Phone number: +49 6107 68410-21 / 36
K2 Global Ltd.*
Address: Unit A, Boyn Valley Industrial Estate, Boyn Valley Road, Maidenhead. SL6 4EJ.
Phone number: 01628 591182.
*K2 Global Limited is the authorized repair center for warranty / out-of-warranty repairs in the UK.
Make sure you have the necessary information available including proof of purchase (receipt or invoice with the model number, location, and date of purchase).
During the first 2
legal guarantee years:
- If the luggage must be replaced, the
consumer can claim legal guarantee rights for 2 more years.
- In the case of a repair, the legal
guarantee is only extended with regard to the repaired or exchanged parts.
During the 3
additional commercial warranty years:
- If the luggage must be replaced or
repaired, the legal commercial warranty will be suspended during the time of
repair or replacement, and the warranty period will continue until the 3 years
Damage caused by the airlines
Please scrutinize your
luggage for damage before leaving the airport and immediately report any damage
to the baggage service center of the airline on which you traveled.
Damage caused by the
airline is the airline's responsibility and must be claimed to the airline at
the time damage occurs.
By not following this procedure, you risk that the damage will not be
covered under airline policy or Travelpro's warranty. If you are dissatisfied
after making your baggage claim to the airline, please visit this site for
Regulation (EC) No 261/2004 of the European Parliament and of the
Council of 11 February 2004 established common rules on compensation and
assistance to passengers in the event of denied boarding and cancellation or
long delay of flights, and repealing Regulation (EEC) No 295/91 (Text with EEA
Product TSA locks
Product locks are intended only to prevent accidental opening and cannot
necessarily prevent theft of the product or its contents, breakage, or entry by
airline or airport personnel or governmental authorities. Inspect your product
immediately after handling by anyone other than you.
Travelpro® 5-Year Warranty gives you the legal rights according to the
Directive 1999/44/EC of the European Parliament and of the Council of 25 May
1999 on certain aspects of the sale of consumer goods and associated
guarantees, in all the EU countries, including the specific regulation of the
country of the seller of the product, in this case, Germany.