Warranty Information

At Travelpro®, we take pride in the craftsmanship and quality of our products. We stand by the durability and reliability of our luggage, and that´s why we offer warranties on our collections. 

Your Legal Rights

Under the UK Consumer Rights Act 2015, all our products are entitled to a basic level of protection against faults. If a product is faulty or not as described, you have the right to request a repair or replacement for up to six years from the date of delivery in England, Wales, and Northern Ireland or five years in Scotland.

In accordance with EU law, consumers are entitled to a minimum 2-year legal guarantee of conformity, starting from the delivery date of the product. If the product does not conform with the contract of sale, consumers may request a repair or replacement, or if this is not possible, a price reduction or a refund.

Please note that after the first six months in the UK and six months in the EU, you will be required to prove that the product was faulty at the time of claim for a repair or replacement under the respective laws.

Travelpro offers additional years of warranty on certain products, exceeding the legal requirements. Please refer to the specific product details below or contact our customer services team for more information.

Warranty Coverage and How to Make a Warranty Claim

Our products are covered by a warranty against defects in material and workmanship, subject to the terms and conditions. Please read the specific details that apply to your product in the below links:


Maxlite 5 and Maxlite Air Collections: Travelpro® 5 Year Warranty

To find more information about our 5 Year Warranty, click here

Platinum Elite Collections: Travelpro® 10 Year Warranty

To find more information about our 10 Year Warranty, click here

Warranty terms described apply only to products listed under the aforementioned collections at the time of purchase, The warranty does not apply to products not sold under brand names offered on our website

To make a warranty claim, you will need to provide proof of purchase or have registered your product after purchase and appear on our database, and the product must have been used appropriately and in accordance with the care instructions.

Starting a claim under Travelpro®'s Manufacturer's Warranty is straightforward. Fill out our Customer Contact Form within the warranty period. Make sure to include pictures of the damage and either the original proof of purchase or ensure you're listed in our product registration database.

Once we get your information, we'll look it over to see if the damage to your Travelpro® luggage item falls under our warranty coverage.

If the warranty indeed covers the damage, Travelpro® will take care of it. We'll decide the best course of action, which could be a repair, replacement of the defective part, or even providing a brand new replacement product.

Please remember that you must cover the costs of getting the product to our Service Center. This includes but isn't limited to, packaging, shipping, and any applicable taxes. However, once the product is with us, all expenses related to the repair or replacement, including the costs of returning the repaired or replacement product to you, will be handled by Travelpro®.

In the rare case that your product needs to be replaced and it's no longer in production, don't worry,  Travelpro® will substitute it with a product of equivalent value.

If the warranty doesn't cover the damage, you still have options. Please feel free to contact our repair centers and arrange the repairs directly with them.

Please review all the information pertaining to the applicable warranty based on whether the product belongs to either the Platinum Elite or Maxlite collections