Travelpro® 5 Year Warranty
Right of withdrawal.
From the moment you receive the product, you have 14 calendar days to return it at no cost, proceeding to the refund of what was paid by the client.
Who is Covered by this Warranty
Travelpro® offers you a commercial warranty that extends the legal guarantee of 2 years for the products foreseen by the EU regulations of consumers and users.
This warranty is intended to cover the original purchaser or gift recipient of this Travelpro® luggage in the EU territory. This warranty and any corresponding implied warranties are valid for a 5-year total period after the original purchaser or gift recipient acquired/received the product in the first place. Proof of Purchase is required to confirm the applicability of this warranty. Please retain the original receipt or register your product (recommended) at https://global.travelpro.com/reg to act as your Proof of Purchase.
The Travelpro® 5-Year Warranty only applies to consumers; it means, the natural or legal person acting outside a business or professional activity.
What is Covered by this Warranty
This warranty covers defects in materials and workmanship that negatively impact the functional performance of the product, including:
- Extension handles
- Carrying handles
What is Not Covered by this Warranty
This warranty does not cover:
- Abrasions, modifications to the luggage, scratches, dents, or stains that do not impair the functional performance of the product.
- Normal wear and tear.
- Damage from abuse, mishandling or accidents, or damage caused by an airline, train service, cruise ship, or other common carriers.
- Incidental or consequential damage, including loss of contents, loss of use or time, or similar expenses beyond the control of Travelpro.
- Any damages related to the use of the luggage in an illegal manner or from other damages resulting from unauthorized repairs of the product.
How to Make a Claim
If you have a problem with the functional performance of your luggage during the first two years guarantee, as a result of a defect in materials or workmanship, we will repair your bag (or replace it with a product of comparable value, if in our sole discretion repair is not feasible) at our expense, including the return costs to any such Service Center.
However, during the additional 3 years warranty, if you have the same defect in materials or workmanship, we will repair your bag (or replace it with a product of comparable value, if in our sole discretion repair is not feasible) but you will be responsible for all costs of getting the product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes (return costs).
The repair service is provided by our partners. In order to arrange a repair please send your request to the following contact details depending on your country of residence:
Phone number: +49 6107 68410-21 / 36
K2 Global Ltd.*
Address: Unit 1, Priors Way Industrial Estate. Priors Way. Maidenhead. Berkshire SL6 2HP.
Phone number: 01628 591182.
*K2 Global Limited is the authorized repair center for warranty / out-of-warranty repairs in the UK.
Make sure you have the necessary information available, including proof of purchase (receipt or invoice with the model number, location, and date of purchase).
During the first 2 legal guarantee years:
- If the luggage must be replaced, you can claim legal guarantee rights for 2 more years.
- In the case of a repair, the legal guarantee is only extended with regard to the repaired or exchanged parts.
During the 3 additional commercial warranty years:
- If the luggage must be replaced or repaired, the legal commercial warranty will be suspended during the time of repair or replacement, and the warranty period will continue until the 3 years are finished.
Starting a claim under Travelpro®'s Manufacturer's Warranty is straightforward. Fill out our Customer Contact Form within the warranty period. Make sure to include pictures of the damage and either the original proof of purchase or ensure you're listed in our product registration database.
Once we get your information, we'll look it over to see if the damage to your Travelpro® luggage item falls under our warranty coverage.
If the warranty indeed covers the damage, Travelpro® will take care of it. We'll decide the best course of action, which could be a repair, replacement of the defective part, or even providing a brand new replacement product.
Please remember that you must cover the costs of getting the product to our Service Center. This includes but isn't limited to, packaging, shipping, and any applicable taxes. However, once the product is with us, all expenses related to the repair or replacement, including the costs of returning the repaired or replacement product to you, will be handled by Travelpro®.
In the rare case that your product needs to be replaced and it's no longer in production, don't worry, Travelpro® will substitute it with a product of equivalent value.
If the warranty doesn't cover the damage, you still have options. Please feel free to contact our repair centers and arrange the repairs directly with them.
Damage caused by the airlines
Please scrutinize your luggage for damage before leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled.
Damage caused by the airline is the airline's responsibility and must be claimed to the airline at the time damage occurs.
By not following this procedure, you risk that the damage will not be covered under airline policy or Travelpro's warranty. If you are dissatisfied after making your baggage claim to the airline, please visit this site for further information:
Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 established common rules on compensation and assistance to passengers in the event of denied boarding and cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91 (Text with EEA relevance).
Product TSA locks
Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the product or its contents, breakage, or entry by airline or airport personnel or governmental authorities. Inspect your product immediately after handling it by anyone other than you.
This Travelpro® 5-Year Warranty gives you the legal rights according to the Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees, in all the EU countries, including the specific regulation of the country of the seller of the product, in this case, Germany.