Shipping policy

Where we deliver

We deliver to the United Kingdom and most European countries. Available destinations are shown at checkout. For the United States, please visit travelpro.com. For Canada, please visit travelpro.ca.

Processing and delivery times

Orders are dispatched from Travelpro warehouses in the United Kingdom and the Netherlands. Orders are processed Monday to Friday until 12 pm CET, excluding holidays; orders do not ship on Saturdays, Sundays or holidays. Average delivery time is 2 to 5 working days, and may be longer depending on the delivery address.

Delivery charges

Standard delivery is free on orders over £110 in the United Kingdom and over €130 in most EU countries. Below these amounts, a delivery fee of £10 (UK) or €15 (most EU countries) applies. Deliveries to Norway, Bosnia and Herzegovina, Croatia, Cyprus, Finland, Iceland, Liechtenstein, Serbia and the Canary Islands (Spain) have a flat delivery fee of €50, regardless of order value. Additional charges may apply to other destinations. All delivery costs are shown at checkout before you pay.

Customs duties and taxes

For deliveries outside the European Customs Union (for example Switzerland, Norway, Iceland and Liechtenstein), customs duties, local VAT and handling fees are not included at checkout and are billed to the recipient by our delivery partner.

Tracking

You will receive an email with a tracking number and link once your order ships. The tracking link can take up to 48 hours to show updates.

Multiple packages

We try to keep the number of packages to a minimum, but large orders may arrive in several packages, each with its own tracking number.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact our customer care team with your order number and photos of the product, labels and original packaging.

Questions

Call us on +420 311 440 727, Monday to Friday, 10:00 to 16:00 CET (excluding holidays), or use our customer contact form.