Refund policy
100% Satisfaction Guarantee
We accept exchanges or returns within 14 days of receipt.
Requirements
Luggage and accessories must be in new, unused condition with the original packaging, with authentic labels, user instructions, guarantee leaflet, and other hangtags and wrappings. If goods returned under your right of retraction are not in a re-sellable condition, we will not accept your return.
Return Instructions
-
Ensure the items that you wish to return meet the requirements listed directly above based on your product(s).
-
Complete all requested details in this return form. Please select: "Return my Order”.
-
You will be asked to upload a picture to demonstrate the product, hangtags and product labels are in perfect condition.
-
Travelpro will review the form and approve or reject the return request. We will only approve unused items, with authentic labels, use instructions, guarantee leaflets and other hangtags and wrappings.
-
If approved, you will receive an email with a return label. Collections only work in countries where returns with labels are not possible,
-
Please print the return label and place it on the original cardboard box where you receive your luggage.
-
If have thrown it away, put it in a box of the same size. Any return that is not properly packed will not be processed.
-
DPD will pick it up in the next 10 days. You must return your orders to a return point agreed upon in the next 10 days once¡ a return is approved. A customer service agent will share labels for a free return. Return conditions can´t be modified by customers. If you change the type of timings for a return, you will be responsible for any charges derived from the change.
-
In the event all return requirements have not been respected, we will advise you by email the reasons why we cannot approve your return within 14 days.
-
If approved, please note that refunds typically take 12 - 15 business days to process from the day they are shipped back to our warehouse.