What Information is Collected by Travelpro or its Service Providers and When
When our service is used by a School for an educational purpose, Travelpro may collect or have access to Student Data that is provided by the School or by the Student. “Student Data” is personal information that is directly related to an identifiable Student and may include “educational records” as defined by the Family Educational Rights and Privacy Act (“FERPA”), 20 U.S.C. § 1232(g).
We may receive personal information from other sources. For example, if you connect your social media account(s) to your account, the social media site may share information with us about your use of their services, including information about your profile, contacts, and viewed or liked content. We encourage you to read the applicable privacy policies for your social media accounts. We shall have no responsibility for the data collection and use practices of those social media sites.
If you use the Site to make a payment, we collect information about the transaction. This includes the date of the transaction, payment information, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing and contact details.
Travelpro and its service providers also collect certain non-personal information, data that does not identify you or your child as an individual person. This information tells us about how people use the Site so that we can analyze its effectiveness and provide you with a better web experience. We collect and use this information through a variety of technologies, including “cookies” and analysis applications, as discussed below.
(a) Server Information
Like every website, the Travelpro servers automatically and temporarily store the following information in the server log files. This information is provided by your browser, unless you have deactivated the function.
IP address of the enquiring computer
File query by the client
The http response code
The Internet page from which you visited us (referrer URL)
The time of the server query
The browser type and version
The operating system used on the enquiring computer
(b) Site Visit Tracking Technologies
A cookie is a unique alphanumeric identifier that websites use to help identify the number of unique visitors to a website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus and thus pose no threat to you. Servers and sites other than the one placing the cookie on your hard drive cannot read the cookie, and no personal information can be gathered by other servers from the cookie. If you prefer not to enable cookies or to disable them, you may do so through your web browser’s security settings. Please note that certain features of the Site may not be available once cookies have been disabled.
Like most websites, the Site gathers certain information automatically and stores it in log files. This information includes internet protocol (“IP”) addresses, browser type, operating system, internet service provider (“ISP”), referring/exit pages, date/time stamp of access, and clickstream data, and information about the content you view on the Site. When you visit the Site, the servers automatically log your IP address, the time and duration of your visit, and the time and duration spent on the pages of the Site which you view. If you arrive at the Site by clicking a paid advertisement or a link in a communication, then the server will capture information that tracks your visit from that link. If you arrive at the Site by clicking on a non-paid source, such as a search engine result or link on another website, the server may capture information that tracks your visit from that source, to the extent available.
Some of our communications to you may contain a “click-through URL” which links to content on the Site. When you click one of these URLs, it passes information through the Travelpro web server before you arrive at the destination web page. Travelpro tracks this click-through data to help determine interest in particular topics and measure the effectiveness of our communications. If you prefer not to be tracked, simply avoid clicking text or graphic links in emails you receive from Travelpro.
Certain features of the Site may use local stored objects (“Flash cookies”) to collect and store information about your preferences and navigation to, from, and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Travelpro additionally may use web beacons or pixel tags, which are tiny invisible graphic images, in the Site. Web beacons and pixel tags may be used by Travelpro to count users who have visited its webpages and for related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
(c) Different Devices
If you use different devices (e.g., your smart phone, laptop, and/or home computer) to access the Site, we may be provided with and collect device-specific information, including your hardware model, operating system version, unique device identifiers, phone number, location, and mobile network information. We may associate your device identifiers or phone number with your account information.
(d) Third-Party Analytics
We may use third-party service providers (e.g., Google Analytics) to collect and analyze information about use of the Site. These service providers may utilize cookies and related technologies to collect personal information.
Use of Information
Travelpro and its service providers may use your personal information to provide our services and to contact you in response to inquiries you submit. Travelpro and its service providers may retain and use your information for as long as needed for the following purposes:
to present our Site and related content to you;
to provide you with information, products or services that you request from us;
to provide you with notices about your account;
in combination with other information for Site improvement and marketing and promotional purposes;
to process orders and payments from you;
to provide more consistent and personalized services across the Site, including to personalize our advertising, marketing, and promotional efforts;
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
to notify you about changes to the Site or any products or services we offer or provide though it;
to allow you to participate in interactive features on the Site;
in any other way we may describe when you provide the information;
for any other purpose with your consent.
When Travelpro Discloses Your Information
We may disclose aggregated information about our users without restriction. This data cannot be attributed to any specific individual. Travelpro may disclose aggregated user data in order to describe our services to current and prospective affiliates, and to other third parties for lawful purposes.
Travelpro and its service providers may transfer information between them for business purposes. For example, our service providers may handle technical support, payment processing, marketing, advertising delivery and tracking, or information analysis. We furnish our service providers the information they need to perform these and other services, and we work with our service providers to respect and protect your information. We may also provide your information to our affiliates. The entities with which we share information may be located in the United States or other countries.
In the event that Travelpro or some of our assets are sold or transferred or used as security, or to the extent we engage in business negotiations with our business partners, the information collected on the Site may be transferred or shared with third parties as part of that transaction or negotiation. We may also provide information or provide access to information to any of our affiliated businesses or to our business partners.
With your consent, we may disclose information about you to third parties to market their products or services to you.
On rare occasions, we may disclose specific information without your consent and without notice to you as required to comply with laws and regulations, or to comply with court orders, subpoenas, or lawful discovery requests. Information collected from you may also be used to investigate security breaches or otherwise cooperate with authorities. We may also share information with companies assisting in fraud protection or investigation.
We may disclose information about you without your consent and without notice to you as required to enforce or apply the Terms and Conditions (<Link to Terms and Conditions>), or other agreements, including for billing and collection purposes.
Travelpro retains the Personal Information we receive as described in this Policy for as long as you use our Services or as necessary to fulfil the purpose(s) for which it was collected, provide our products or services, resolve disputes, establish legal defences, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
How Your Information is Protected
Travelpro has implemented reasonable physical, technical, and organizational safeguards to help protect your personal information from unauthorized access, acquisition, or disclosure, alteration, or destruction. Although we strive to keep your personal information secure, no safeguards can be guaranteed to be completely secure, so you should exercise caution when transferring personal and other sensitive information over the Internet. Please advise us immediately at the address listed below of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody or control.
The Site may contain links to other websites. Please note that when you click on one of these links, you will leave the Site and will be subject to the policies and privacy practices of the other Site, which may differ significantly. You should review the policies of other sites you visit. Travelpro is not responsible for the content, technology, security, or practices of linked sites operated by others, or for your use of linked sites.
Our service is not directed to children under age 13, unless and until a School or parent has provided consent and authorization for the child to use the service and for Travelpro to collect information from such child. If you believe, we might have any information from or about a child under the age of thirteen without consent from the School or parent, please email us at Legal@Travelpro.com
We recognize that the Site may be accessed from anywhere in the world, and that the laws of the jurisdictions in which some users are located may differ substantially from those of the United States. You should be aware that data related to the Site is hosted in the U.S. Because we cannot practicably prevent users in different jurisdictions from accessing the Site, you are responsible for knowing and complying with the laws of your jurisdiction. If such laws conflict with your use of the Site or any of its content or functionality, the Site is not intended for you, and we ask you not to use it or submit any information through it.
Your rights in relation to personal data under the GDPR
You may inquire as to whether Travelpro is Processing Personal Information about you, request access to Personal Information, and ask that we correct, amend or delete your Personal Information where it is inaccurate. Where otherwise permitted by applicable law, you may send an e-mail to Legal@travelpro.com or use any other method set out in this Policy to request access to, receive (port), seek rectification, or request erasure of Personal Information held about you by Travelpro. Such request will be processed in line with local laws.
Although Travelpro makes good faith efforts to provide Individuals with access to their Personal Information, there may be circumstances in which Travelpro is unable to provide access, including but not limited to: where information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the Individual’s privacy in the case in question or where it is commercially proprietary. If Travelpro determines that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, Travelpro will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.
California Privacy Rights
California Civil Code Section 1798.83 permits California residents who are users of the Sites to request from us once a year, free of charge, information about the personal information Travelpro disclosed to third parties for direct marketing purposes in the preceding calendar year (if any). If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which Travelpro shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us at the address provided below.
“Do Not Track” is a privacy setting that you may set in your web browsers. IDNT is a way for users to inform websites and services that they do not want certain information about their visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Review, Modify, or Delete Your Information
You can review and change your personal information by logging onto the Site and visiting your account.You may also send us an email at Legal@Travelpro.com to correct or delete any personal information that you have provided to us.
If you request that your account information be deleted or if you unsubscribe from communications, we may maintain information about your transactions or inquiries for future service and recordkeeping purposes. In some circumstances, a change in or withdrawal of consent may severely limit our ability to provide you information, products, or services. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.