F.A.Q. - Frequently Asked Questions

How soon will my order arrive?

Average 3 up to 5 working days, depending on where you live. For the UK deliveries usually take 5 to 7 working days. We work with DPD delivery services. All goods will be dispatched from Travelpro warehouses in The Netherlands.

If your product is not delivered within the specified timescale, please contact us here

Orders are processed for shipping Monday to Friday (excluding holidays) until 2 pm CET. Orders will not ship on Saturdays, Sundays, or Holidays.

When and how can I track my order?

You will receive an email with a tracking number and a link. Please use that information to track the delivery status of your order.

The tracking link can take up to 48 hours to show up, even after you have received the shipment confirmation email.

Shipments receive updates at various points between pickup and delivery. It is not unusual for a shipment to go more than 24 hours without an update while in transit.

I made a mistake on my order. Can I change it?

Please get in touch with eucustomerservice@travelpro.com for assistance with any order modification requests. If the order has been processed, changes can no longer be applied.

Will my order be shipped in the same package if I have multiple items in my order?

We will always try to minimize the number of packages, but large orders may ship in multiple packages depending on the size of the items and box sizes available.

Each package will have an individual tracking number.

What happens If my product arrives damaged or I receive the wrong item?

If your product arrived damages or the wrong items was receives, please send a photo by emailing it to eucustomerservice@travelpro.com along with your order number and we will assist you.

What countries do we deliver to?

We deliver from Monday till Friday, except for bank holidays.

Through our Site (eu.Travelpro.com) the products are delivered to the following countries:

Austria, Bosnia y Herzegovina, Belgium, Bulgaria, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Great Britain (except for the Isle of Man or the Channel Islands), Greece, Croatia, Hungary, Ireland, Iceland, Italy, Liechtenstein, Lithuania, Luxembourg, Letonia, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Sweden, Slovenia and Slovakia.

Minimum order quantities and shipping charges to countries outside of the free zone

Norway, Switzerland and Romania Customers:
Orders Over €300 Ship Free, Orders Under €300 have a €50 shipping fee.

Canary Islands
Canary Island deliveries will have a €50 shipping fee.

Can I exchange or return my order?

100% Satisfaction Guarantee

We accept exchanges or returns within 14 days of receipt.

Requirements

Luggage and accessories must be in new, unused condition with the original packaging, authentic labels, user instructions, guarantee leaflet, and other hangtags and wrappings. If goods returned under your right of retraction are not in a re-sellable condition, we will not accept your return.

Return Instructions

1. Ensure the items that you wish to return meet the requirements listed directly above based on your product(s).
2. Complete all requested details in this return form. When you arrive at the “I have a question” section please select "I'd like to make a return”.
3. You will be asked to upload a picture to demonstrate the product, hangtags, and product labels are in perfect condition.
4. Travelpro will review the form and approve or reject the return request. We will only approve unused items, with authentic labels, use instructions, guarantee leaflets, and other hangtags and wrappings.
5. If approved, you will receive an email with a return label (DPD return form).
6. Please print the return label and place it in the original cardboard box where you receive your luggage.
7. If have thrown it away, put it in a box of the same size. DPD will not pick up any return that is not properly packed.
8. DPD will pick it up in the next 10 days.
9. In the event all return requirements have not been respected, we will advise you by email of the reasons why we cannot approve your return within 14 days.
10. If approved, please note that refunds typically take 12 - 15 business days to process from the day they are shipped back to our warehouse.

Other links

• If you need help or have questions about a return, please, contact us.

Travelpro® 5 Year Warranty

To find more information about our 5 Year Warranty, click here

Travelpro® 10 Year Warranty

To find more information about our 10 Year Warranty, click here

How do I arrange for repairs?

The repair service is provided by our partners. In order to arrange a repair please send your request to the following contact details depending on your country of residence:

Continental Europe

Dolfi192
Email:travelpro@dolfi1920.de
Phone number: +49 6107 68410-21 / 36

United Kingdom

k2 global ltd.*
Address: Unit A, Boyn Valley Industrial Estate, Boyn Valley Road, Maidenhead.SL6 4EJ.
Website: https://www.fixmybag.com
Email: repairs@k2global.co.uk
*K2 Global Limited are the authorised repair centre for warranty / out of warranty repairs for the UK.

For more information about Travelpro^® terms and conditions, click here

VAT Refund conditions for BFPO and FCO addresses

We can refund VAT on items sold by Travelpro Products Inc. on this website and sent to BFPO and FCO addresses, as long as the destination address is located outside of the UK.

A list of valid BFPO's can be accessed through the following link:

https://www.gov.uk/government/publications/british-forces-post-office-locations

https://www.gov.uk/government/publications/british-forces-post-office-locations/british-forces-post-office-locations-updated-17-june-2019

For more information about how Travelpro^® treats users' personal data,click here