Travelpro® 10 Year Warranty

Right of withdrawal.

 

From the moment you receive the product, you have 14 calendar days to return it at no cost, proceeding to the refund of what was paid by the client.

 

Who is Covered by this Warranty

 

Travelpro® offers you a commercial warranty that extends the legal guarantee of 2 years  for the products foreseen by the EU regulations of consumers and users.

This warranty is intended to cover the original purchaser or gift recipient of this Travelpro® luggage in the EU territory. This warranty and any corresponding implied warranties are valid for a 10-year total period after the original purchaser or gift recipient acquired/received the product in the first place. Proof of Purchase is required to confirm the applicability of this warranty. Please retain the original receipt or register your product (recommended) at https://global.travelpro.com/reg to act as your Proof of Purchase.

 

The Travelpro® 10-Year Warranty only applies to consumers; it means, the natural or legal person acting outside a business or professional activity.

What is Covered by this Warranty

This warranty covers defects in materials and workmanship that negatively impact the functional performance of the product, including:

  • Wheels
  • Zippers
  • Extension handles
  • Carrying handles

What is Not Covered by this Warranty

This warranty does not cover:

  • Abrasions, modifications to the luggage, scratches, dents, or stains that do not impair the functional performance of the product.
  • Normal wear and tear.
  • Damage from abuse, mishandling or accidents, or damage caused by an airline, train service, cruise ship, or other common carriers.
  • Incidental or consequential damage, including loss of contents, loss of use or time, or similar expenses beyond the control of Travelpro.
  • Any damages related to the use of the luggage in an illegal manner or from other damages resulting from unauthorized repairs of the product.

How to Make a Claim

If you have a problem with the functional performance of your luggage during the first two years guarantee, as a result of a defect in materials or workmanship, we will repair your bag (or replace it with a product of comparable value, if in our sole discretion repair is not feasible) at our expense.

However, during the additional 8 years warranty, if you have the same defect in materials or workmanship, we will repair your bag (or replace it with a product of comparable value, if in our sole discretion repair is not feasible).

 

Starting a claim under Travelpro®'s Manufacturer's Warranty is straightforward. Fill out our Customer Contact Form within the warranty period. Make sure to include pictures of the damage and either the original proof of purchase or ensure you're listed in our product registration database.

Once we get your information, we'll look it over to see if the damage to your Travelpro® luggage item falls under our warranty coverage.

If the warranty indeed covers the damage, Travelpro® will take care of it. We'll decide the best course of action, which could be a repair, replacement of the defective part, or even providing a brand new replacement product.

In the rare case that your product needs to be replaced and it's no longer in production, don't worry,  Travelpro® will substitute it with a product of equivalent value.

 

Damage caused by the airlines

 

Please scrutinize your luggage for damage before leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled.

Damage caused by the airline is the airline's responsibility and must be claimed to the airline at the time damage occurs.

By not following this procedure, you risk that the damage will not be covered under airline policy or Travelpro's warranty. If you are dissatisfied after making your baggage claim to the airline, please visit this site for further information:

https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 established common rules on compensation and assistance to passengers in the event of denied boarding and cancellation or long delay of flights and repealing Regulation (EEC) No 295/91 (Text with EEA relevance).

Product TSA locks

Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the product or its contents, breakage, or entry by airline or airport personnel or governmental authorities. Inspect your product immediately after handling by anyone other than you.

Country Rights

This Travelpro® 10-Year Warranty gives you the legal rights according to the Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees, in all the EU countries, including the specific regulation of the country of the seller of the product, in this case, Germany.